Returns & Cancellations Made Easy

We want you to love your order — but if you change your mind, no stress. You’ve got 14 days from the day you receive your items to cancel and send them back to us.

How it works

• You can cancel your order any time from placing it up to 14 days after delivery

• Just email or call us to let us know — quick and simple

• Once you've told us, you’ll have another 14 days to return the items

• Please keep your items in their original condition and packaging until they’re sent back

• As soon as we get your return, we’ll process your refund within 14 days

Who pays for returns?

• Returning because you changed your mind? You’ll cover the return postage.

• Returning a damaged, faulty, or incorrect item? We’ll cover the costs — of course.

Items that can’t be returned

For hygiene and custom reasons, some items can’t be cancelled or returned:

• Personalised or made-to-order products

• Items sealed for hygiene reasons once opened (e.g. grooming or cosmetic goods)

• Software, media, or digital content once unsealed/opened

• Perishable goods (e.g. fresh food or flowers)

• Newspapers/magazines

• Travel & leisure bookings tied to specific dates (e.g. tickets, hotel bookings)

We’re here to help

If you’re unsure whether your item can be returned, or you'd like help with the process, just get in touch. We’re always happy to help and want to make returns as smooth and stress-free as possible.